Last updated: 11 November 2026
Our approach
We want customers to receive what was described and be able to use the PDFs they bought. Contact contact@blackskyevent.co.uk if you encounter a download issue, incorrect file or a purchase you want to query. Please include your Payhip order reference and the email used at checkout, but do not send card details.
14-day cancellation rights for online purchases
UK consumers generally have 14 days to cancel many online purchases. For digital content delivered immediately, that right may be lost once supply begins, but only if the legal conditions are met: the buyer expressly agreed to immediate supply, acknowledged the cancellation right would be lost, and the appropriate confirmation was provided.
If those conditions were not met, your legal cancellation rights may still apply. We assess requests in line with the law, not an automatic “no refunds for digital products” policy. Please contact us promptly if you wish to cancel.
Faulty, inaccessible or misdescribed downloads
If a document is broken, inaccessible or not as described, tell us what happened. We will try to provide a working copy or the appropriate remedy under UK consumer law. Your statutory rights are unaffected by the terms of a third-party checkout.
How to request a cancellation or refund
Email contact@blackskyevent.co.uk and provide:
- Your name and the email address used at checkout.
- The Payhip order reference and the purchase date.
- Whether you are requesting cancellation, need help accessing the download, or believe it is faulty or not as described.
Where the statutory right to cancel applies, you may make a clear statement that you wish to cancel. You can use this wording if helpful: “I give notice that I wish to cancel my purchase of The Be Prepared Pack, ordered on [date], order reference [number].”
Refund processing
Approved refunds will be returned through the payment channel used for the order in accordance with applicable legal time limits and the payment provider’s processing times. Please keep your order confirmation until the issue is resolved.
A download being available immediately does not, by itself, remove your statutory rights. Any effect on a cancellation right depends on the legal conditions being met.
See Terms of Sale and GOV.UK guidance for online digital sales.