Digital product and order support
For download help, contact contact@blackskyevent.co.uk and include your Payhip order reference, the email used for the order and a brief description of the issue. Do not email card details, passwords, complete medical records or other unnecessary sensitive information.
Refunds and cancellation
For cancellation, payment or quality issues, please see our Refund & Cancellation Policy and email us with your order reference.
Corrections and sources
We are an independent UK preparedness information website. If you identify a factual error, broken link or outdated safety reference, contact contact@blackskyevent.co.uk with the page and the issue. We aim to make corrections where appropriate.
In an emergency
Black Sky Event is not an emergency-service or live alert service, and this inbox is not monitored for emergencies. If someone is in immediate danger in the UK, call 999 or 112. For non-life-threatening medical advice in England, use NHS 111. For a power cut in Great Britain, call 105.
Community
A future discussion area is being considered, but there is no live forum or member-account service on this website at present.